I am very satisfied with my first meeting with the staff of Pacific Audiology Clinic in Portland. Over the past 15 years, I have used three different companies who advertised that I will save lots of money by purchasing hearing aids through them and that they will be available to make adjustments at no cost, as needed, and I could return the aids during a trial period. Also, there was no charge to meet with the staff person who had a certificate from the state to judge and remediate any audio problem with no fee for my sessions to go over problems. These providers advertised that if I was not satisfied, within 12 months, they would refund all my money as long the hearing aids, the accompanying charger, and other items that I received were in good condition.
Pacific Audiology is in a class all by itself. Because they drew me with the feeling that they have the experience and certification and ability to assess what I need for hearing. This led me to satisfaction when learning the full list of what to expect in support and troubleshooting all for the hearing aids. My first meeting convinced me to make the decision to sign up with them and accept what they recommended.
My assessment began with Lexi, the receptionist, who from the beginning created an atmosphere of what used to be called "customer needs." She made me feel comfortable while waiting for the Audiologist, Dr. Allison E. Bradley. The major reason I am choosing Pacific Audiology Clinic as my provider is that Dr. Bradley deeply listened to my hearing strength and weakness, my experiences, and on the basis of this data, Dr. Bradley told me what Pacific Audiology Clinic can provide in hearing aids and support. I learned very attractive prices and about follow-up sessions with the Audiology supervisor. That is at the core of my satisfaction. I felt I was getting information tailored to my needs and offering aids that are in my financial range and a very substantial trial period. During this session one more piece was core in making my decision, and was never performed with any of the past providers: it was a test to see if my problem in hearing sounds is not recognizing words because of a malfunction in my brain that is keeping me from doing so. I passed that test and I will be a patient in their Clinic.Ron R.
I love Pacific Audiology Clinic. Doctors often get teased about their bedside manner. Most — truthfully — aren’t that good at patient communication or at really determining our needs. When you consider hearing loss, the loss of bedside manner, and inability to communicate and solve problems multiplies exponentially. Doctors of Audiology don’t really see us at our hospital bedsides or deal with us in hospital settings. They must, however, have those great communication skills and the ability to let their patients know they care. I’ve been seeing Allison Bradley for almost three years. Few doctors I have ever known have a better — for lack of the right term — bedside manner. She’s amazing. Allison asks all the right questions. Her approach to hearing is exceptional. Allison’s advice to me has always been right on. I hear better today than I have in years. Gary W.
Three years ago this summer it was clear I needed hearing aids. I had two young grandchildren and was having a very difficult time understanding them. I was missing out on the joy and happiness they wanted to share with “Papa” about their funny little lives. I was hesitant for years to seek help, but this issue was the motivator for me. I went online, and the website for Pacific Audiology was very professional in appearance and helpful. I called the next day and received a call back from Allison the same day. This impressed me. At the age of 54, I was very concerned about my hearing loss due to many years in the military working on aircraft. Reluctantly I went in for my appointment and immediately I knew I made the right choice. Allison and Alisa have been extremely friendly, knowledgeable and supportive during my visits. Their intentions after my first visits have not wavered, and to this day they have my best interest at heart and are doing everything to keep my quality of life intact with my new hearing devices. I did not realize what I had been missing until I made the commitment to meet with them. Lexi, the receptionist, is very friendly and accommodates my crazy schedule for appointments and is a part of their team. I trust them all and consider them, my professional friends. Scott D.
I took my 95 year old mom to see Katy at Pacific Audiology to have her hearing checked and see if she needed new haring aids.Katy was very efficient and professional in her duties but even more importantly was kind and considerate to mom in the way she answered all her questions and took time to explain in detail the type of care and equipment she would need to enhance her hearing.We have found a new clinic and audiologist at Pacific Audiology. Gregg W.